Frequently Asked Questions (FAQs)
1. What is Proyojonix?
Proyojonix is a Bangladesh-based online E-Commerce platform where you can buy Gadget, Fashion, Kitchen, Accessories, Baby as well as unique items at affordable prices with reliable service.
2. Where is Proyojonix located?
Our main office is located in Bangladesh. For detailed address and contact information, please visit our Contact Us page.
3. How do I place an order?
Select any product from our website, click “Buy Now”, then go to the Checkout page, fill in the required details, and submit your order.
4. Which payment methods do you accept?
We accept Cash on Delivery (COD), Mobile Banking (bKash, Nagad, Rocket), and Bank Transfer. More digital payment options will be added in the future.
5. How long does delivery take?
Inside Dhaka: Usually 1–2 business days
Outside Dhaka: Usually 2–3 business days
Delivery times may vary during special circumstances or public holidays.
6. What are the delivery charges?
Inside Dhaka: 60 BDT
Outside Dhaka: 120 BDT
(Charges may vary depending on order size and weight.)
7. Can I cancel my order?
Yes, you can cancel your order before it is confirmed. If you cancel after confirmation, some charges may apply.
8. What is your return policy?
If you receive the wrong product, a damaged item, or the quality does not match the description, you can contact us within 3 days of receiving the product to initiate a return or exchange.
See our Return Policy for full details.
9. What is your refund policy?
Once a return is approved, refunds will be processed within 3–7 business days to your original payment method.
See our Refund Policy for more information.
10. How can I contact customer support?
You can email us at:
support@proyojonix.com
Or fill out the form on our Contact Us page.